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Q7 Casino Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Q7 Casino, including our website, gaming services, account features and related content. Please read them carefully before registering or playing. By creating an account, accessing the site or using any service, you confirm that you understand and agree to these terms.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and Q7 Casino in relation to your use of the website and services. They apply to all visitors, account holders and players. Additional rules may apply to particular games, promotions, payment methods or features. Where additional rules apply, they will be made available to you before or during the relevant activity and will form part of these terms.
Q7 Casino may update these terms from time to time to reflect changes to the services, applicable requirements, security practices or business operations. The updated version will apply from the date it is published or otherwise notified to you. You should review this page regularly. If you do not agree with an update, you must stop using the website and, where appropriate, close your account.
You are responsible for reading and understanding these terms, as well as any rules displayed within an individual game or promotion. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Eligibility
You must meet all applicable legal eligibility requirements before using Q7 Casino. You must be at least the legal gambling age in the place where you are located and must not use the services if online gambling is prohibited or restricted for you. You may not access the site on behalf of another person, permit another person to use your account, or use the services for a person who is not eligible to gamble.
You are responsible for ensuring that your use of the website is lawful in Australia and in the jurisdiction from which you access it. Q7 Casino may restrict, suspend or refuse access where it is necessary to meet legal, regulatory, security or responsible gambling requirements.
Account registration and security
You must provide accurate, current and complete information when opening an account. Information may be checked at registration, during play, when requesting a withdrawal or at any other time. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.
- Keep your login details confidential and use a secure password.
- Do not share your account with another person or allow another person to access it.
- Notify Q7 Casino promptly if you suspect unauthorised access or unusual activity.
- You are responsible for activity carried out through your account unless you have reported a security issue without unreasonable delay.
- Maintain only the accounts permitted under the applicable account rules and do not create accounts to avoid a restriction or exclusion.
2. Deposits, withdrawals and account balances
Q7 Casino may make different payment methods available from time to time. Payment methods can have their own processing rules, eligibility requirements, fees, limits and verification procedures. You must use a payment method that belongs to you or that you are authorised to use. Payments made by a third party may be rejected or returned where permitted.
You should only deposit money that you can afford to lose. Deposits are intended for gaming activity and must not be used for unlawful purposes, fraud, money laundering or any other prohibited activity. Q7 Casino may delay, decline or review a transaction where additional information is required or where there is a security, compliance or payment concern.
Withdrawal requests may be subject to identity, age, payment and account checks. Q7 Casino may require documents or other information before processing a withdrawal. You must provide information that is genuine, readable and current. A withdrawal may be delayed or refused where an account is under review, the requested payment method is unavailable, or applicable rules have not been met.
Any balance shown in your account is not a bank deposit and does not earn interest. You must not treat the account as a financial product. If a technical, administrative or display error causes an incorrect balance or gaming result, Q7 Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.
You must not attempt to abuse payment systems, reverse legitimate payments improperly, use stolen funds or engage in suspicious transaction activity. Suspected fraud, collusion, money laundering or other unlawful conduct may be reported or referred to relevant parties where required or permitted by law.
3. Games, promotions and responsible use
Game outcomes are determined by the applicable game rules and technical systems. You accept the risks of gambling and understand that outcomes cannot be guaranteed. Game information, displayed balances, results and account records may be corrected where there is a clear technical or administrative error.
Promotions
Promotions, bonuses, rewards and special offers are subject to their own terms. These terms may describe eligibility, qualifying activity, expiry, contribution rules, wagering or play requirements, game restrictions and withdrawal conditions. You should read the specific promotional terms before opting in or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply to the relevant offer.
Q7 Casino may amend, suspend or withdraw a promotion where this is reasonably necessary, including because of an error, suspected abuse, technical issue or legal requirement. A promotion must not be used in bad faith or in a way that attempts to bypass its intended conditions. Multiple accounts, automated activity, collusion or other promotional abuse may lead to the removal of benefits and further account action.
Responsible gambling
Gambling should be an optional form of entertainment, not a way to make money or recover losses. Set limits that suit your circumstances and take regular breaks. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect essential household expenses.
- Only gamble with money you can afford to lose.
- Set a budget and stop when that budget has been reached.
- Do not chase losses or increase stakes to try to recover money.
- Use available account controls, breaks or self-exclusion options if gambling is becoming difficult to manage.
- Seek independent support if you are concerned about your gambling or someone else’s gambling.
Q7 Casino may apply responsible gambling checks or restrictions where appropriate. You may also request account controls or a break from gambling through the available support channels. Account restrictions intended to support safer gambling must not be avoided by opening or using another account.
4. Acceptable use, privacy and account closure
You may use the website only for lawful, personal and genuine entertainment purposes. You must not interfere with the operation or security of the site, introduce malicious software, use automated tools without permission, copy protected content, manipulate games, exploit errors or attempt to gain unauthorised access to systems or accounts.
- Do not engage in fraud, collusion, cheating or any other dishonest conduct.
- Do not use the website to transmit unlawful, threatening, abusive or harmful material.
- Do not attempt to disguise your identity, location, device or source of funds.
- Do not use the services in a way that could damage, overload or impair the website.
- Do not reproduce, modify, distribute or commercially exploit website content unless permitted.
Personal information is handled in accordance with the Q7 Casino Privacy Policy. By using the services, you acknowledge that information may be collected, used, stored and disclosed for purposes such as account administration, identity verification, payment processing, security, fraud prevention, responsible gambling, customer support and legal compliance. You should read the Privacy Policy for further information about these practices.
Suspension and closure
Q7 Casino may suspend, restrict or close an account where it reasonably considers this necessary, including for a suspected breach of these terms, inaccurate information, security concerns, unlawful activity, payment issues, promotional abuse or responsible gambling reasons. Access may also be restricted where required by law or an applicable authority.
You may request closure of your account at any time through the available account or support process. Closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, unlawful conduct or disputes. Any remaining balance will be handled in accordance with applicable rules and verification requirements.
Liability and governing law
To the extent permitted by law, Q7 Casino is not responsible for loss caused by events outside its reasonable control, interruptions to internet or telecommunications services, device or software faults, unauthorised access caused by your failure to protect account details, or errors arising from information supplied by you. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.
These terms are intended to operate subject to applicable Australian law and any mandatory rights or requirements that apply to your use of the services. If you have a question, complaint or concern about these terms or your account, use the available Q7 Casino support or complaints process. The relevant version of these terms is the version published on the website at the time of your use.