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Privacy Policy
This Privacy Policy explains how Q7 Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices displayed during registration or when particular services are used.
Information Q7 Casino may collect
Q7 Casino may collect information that is provided directly by a player, generated when the website is used, or received from service providers involved in operating the platform. The information collected depends on the services used, the account settings selected and the checks that are required before particular transactions or activities can be completed. We aim to collect information that is reasonably necessary for operating the website, providing services and meeting relevant obligations.
Account and contact details
When an account is opened or updated, the site may handle details such as a player’s name, date of birth, residential information, telephone details, email address, username, account preferences and communications with support. Login information and account activity may also be recorded to help maintain account security, provide assistance and identify unusual access.
Identity and verification information
To verify identity, age, eligibility or account ownership, Q7 Casino may request documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks completed by verification or fraud-prevention providers. These checks help protect players, prevent misuse of accounts and support responsible operation of gambling services.
Payment and transaction records
The site may handle information relating to deposits, withdrawals, winnings, stakes, payment methods, account balances and transaction history. Payment providers may process payment details directly. Q7 Casino may receive confirmation, limited payment information or transaction references needed to reconcile payments, investigate issues, prevent fraud and maintain accurate account records.
Technical, device and usage information
When the website is accessed, technical information may be collected automatically. This may include an IP address, browser type, device type, operating system, language settings, approximate location, pages visited, referral information, access times and information about how features are used. This information can help with security, troubleshooting, performance, service improvement and the detection of suspicious activity.
Support and communications
If a player contacts Q7 Casino, records of the enquiry and the response may be kept. This may include information supplied during a support conversation, feedback, complaints, requests about an account and choices about promotional communications. Keeping these records helps provide consistent support and allows issues to be reviewed.
How information is used and shared
Personal information may be used for purposes connected with providing and managing casino services. The main purposes include creating and administering accounts, processing transactions, confirming identity and age, supporting players, maintaining website functionality and protecting the platform from misuse.
- To open, maintain, secure and close player accounts.
- To process deposits, withdrawals and other account transactions.
- To complete identity, age, account ownership and verification checks.
- To detect, prevent and investigate fraud, money laundering, collusion, unauthorised access and other suspicious or unlawful activity.
- To comply with legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to gambling services.
- To answer questions, resolve complaints, provide technical assistance and communicate important account or service information.
- To monitor website performance, improve features, test functionality and maintain information security.
- To send marketing communications where permitted and where the player has given the required consent or otherwise has a lawful choice to receive them.
Information may be shared with carefully selected service providers where this is needed to operate the website or provide a requested service. Examples may include payment processors, identity and verification providers, fraud-monitoring services, technology and hosting providers, customer support tools, security providers and professional advisers. These parties should only receive information relevant to their role and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to protect players, Q7 Casino or others, to investigate suspected misuse, to respond to lawful requests, or to meet legal and compliance requirements. Where information is processed by a provider located in another country, it may be subject to the laws and safeguards that apply to that provider. Q7 Casino does not intend to sell personal information as a commercial product.
Marketing choices
Promotional messages may be sent only where permitted and according to the player’s communication preferences. A player can usually unsubscribe by using the link or instructions in a marketing message, or by contacting support. Choosing not to receive marketing will not normally prevent the sending of essential account, security, transaction or service messages.
Cookies, security and storage
Cookies and similar technologies
Q7 Casino may use cookies and similar technologies to keep the website working, remember settings, support login and security functions, understand website usage and improve the player experience. Some cookies may be placed by service providers that support analytics, payment processing, security or other website functions. Cookies may be session-based and expire when a browser is closed, or remain for longer to remember selected preferences.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect login, site navigation or some features. The available controls depend on the browser and device being used. Where the website provides additional cookie controls, players can use those controls to review or change their choices.
Security measures
Q7 Casino uses reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure connections, staff guidance and security reviews. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should keep passwords confidential, use secure devices and contact support promptly if they suspect unauthorised account activity.
Retention of information
Personal information is generally kept for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve disputes, protect the website, enforce applicable terms or meet legal and compliance requirements. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and the requirements that apply, players may have rights relating to their personal information. These rights can include asking whether information is held, requesting access to personal information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing. A request may be subject to reasonable verification so that information is not disclosed to the wrong person.
Making a data request
To exercise a privacy right, ask a question about personal information, request access or correction, request deletion, or withdraw consent to marketing, contact support@q7casino.wtf. Please describe the request clearly and include enough information for the relevant account or communication preference to be identified. Do not send unnecessary payment passwords or other sensitive security information by email. Support may ask for additional details to verify identity before acting on a request.
Q7 Casino will review privacy requests and respond within a reasonable timeframe, subject to verification, technical requirements and any lawful restrictions. In some situations, information cannot be deleted immediately because it must be retained for legal, security, dispute-resolution or account-record purposes. If a request cannot be fully completed, an explanation may be provided where appropriate.
Children and account eligibility
The website is intended for people who are legally permitted to use online gambling services in their location. Q7 Casino does not knowingly seek personal information from children or allow accounts to be used by people who do not meet applicable age and eligibility requirements. If a parent, guardian or player believes that information has been provided in error, they should contact support@q7casino.wtf so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated when website practices, service providers, security measures or legal requirements change. The current version will be made available on the website, with the effective date or other update information where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any notice or consent requirements that apply.