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Responsible Gaming
At Q7 Casino, gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, staying in control and making decisions that fit your circumstances. This page provides practical information to help you keep gambling within safe and affordable limits.
Keep gambling enjoyable and within your limits
Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy or system that can predict a winning result. Previous results do not influence future outcomes, and a losing session does not mean that a win is due. Treat any money spent on gambling as an entertainment expense that may not be recovered.
Before you begin, decide how much time and money you are comfortable spending. Your limit should be affordable and should not affect rent, mortgage payments, household bills, food, transport, savings, debt repayments or other essential commitments. Once your limit has been reached, stop gambling rather than adding more funds.
- Set a spending limit before each gambling session and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Only gamble with money you can afford to lose.
- Keep gambling separate from everyday household finances.
- Do not chase losses by increasing stakes or depositing more money.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essentials or sell possessions to fund gambling.
- Remember that gambling is entertainment, not a source of income.
It can be useful to keep a personal record of deposits, wagers, wins, losses and the time spent gambling. Reviewing this information may help you understand your habits more clearly. If gambling stops feeling enjoyable or begins to interfere with other parts of your life, take a break and consider seeking support.
Signs that gambling may be becoming a problem
Problem gambling can affect anyone, regardless of age, income, experience or background. It may develop gradually, and some people may not recognise the signs at first. Gambling may be becoming harmful when it causes financial, emotional, relationship, work or study difficulties.
Consider taking action if you recognise any of the following behaviours or feelings. You do not need to experience every sign before asking for help.
- Spending more money or more time gambling than you intended.
- Frequently thinking about gambling or planning when you can gamble next.
- Trying to win back money lost in earlier sessions.
- Increasing your bets to achieve the same excitement or to recover losses.
- Hiding gambling activity, deposits, losses or account statements from family or friends.
- Feeling restless, irritable or anxious when trying to reduce or stop gambling.
- Gambling with money needed for bills, savings or other responsibilities.
- Borrowing money, using credit or selling items because of gambling.
- Missing work, study, family activities or social commitments to gamble.
- Feeling guilt, shame, stress or low mood after gambling.
- Continuing to gamble despite its effect on relationships, finances or wellbeing.
If any of these signs apply to you, consider stopping gambling and speaking with someone you trust or a qualified support service. Asking for help is a practical step, not a failure. Support is also available for family members and friends affected by another person's gambling.
Tools to help you stay in control
Q7 Casino may make account management and safer gambling tools available to players. Depending on the options offered, these tools may allow you to set deposit, wagering, loss or session limits, take a temporary break or request account closure. Read the terms of any tool carefully so you understand what it controls and when it takes effect.
Set limits before you play
A limit is most effective when it is selected before gambling begins. Choose an amount and period that reflect your real budget. Do not set a limit based on the hope of winning or recovering previous losses. If a limit no longer feels appropriate, reduce it or stop gambling. Requests to increase limits may be subject to a waiting period or other controls.
Take a break or close your account
A temporary break can help you step away from gambling and review your habits. If you want to stop gambling, you can request that your account be closed or restricted in accordance with the available account procedures. Do not create another account or use another person's account to get around a restriction. If you have requested exclusion or closure, contact the relevant support team if you need help understanding the next steps.
Protect your account
Keep your login details private and use reasonable security measures on your devices. Never allow another person to gamble using your account, and do not use an account that belongs to someone else. If you believe your account has been accessed without permission, stop using it and report the concern through the available customer support channel.
Age restrictions apply to gambling. Only eligible adults should use gambling services. Parents and guardians should take steps to prevent children from accessing gambling accounts, websites and payment methods, including using device controls, keeping passwords secure and monitoring shared devices.
Getting help and making a responsible choice
If gambling is causing distress or financial difficulty, consider contacting an Australian gambling support service, a health professional or a financial counsellor. Independent services can provide confidential information, counselling and practical assistance. You can also speak with a trusted family member, friend or support person who can help you take a break and stay accountable.
If you are in immediate danger, feel unable to stay safe or are experiencing a mental health crisis, contact emergency services or an appropriate crisis support service in Australia. If gambling has contributed to urgent financial concerns, avoid taking further risks and seek independent financial guidance before making decisions about debt or repayment.
- Stop gambling and avoid making further deposits or bets.
- Secure access to your gambling accounts and payment methods.
- Tell someone you trust what is happening.
- Review bills, debts and available funds without trying to win back losses.
- Contact a qualified gambling, mental health or financial support service.
- Use available account limits, breaks or exclusion options to support your decision.
Q7 Casino encourages players to make informed choices and to ask for assistance early. Our responsible gaming information is general in nature and does not replace professional advice. Account restrictions and support options may depend on the relevant service processes and applicable requirements. If gambling is no longer enjoyable, stopping is always a responsible choice.